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Extension cannot sign users into the vault

Users cannot sign in to the vault through the Firefox extension, and the sign-in step fails or closes silently.

Tier II · Emerging Problems that are still building up.

10 public reports · first reported 18 January 2018 · last reported 13 December 2023

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

A group of Firefox users report they cannot log in to their vault through the browser extension at all.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 10 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.