← Problems

Extension cannot sign in to EU and MFA accounts

The Firefox extension cannot sign in or unlock 1Password accounts, including EU-region accounts and accounts with MFA or security keys.

Tier I · Proven The best-established problems.

10 public reports · first reported 11 September 2023 · last reported 11 December 2025

Idea report · $19 · No contacts · All sales final

See a sample idea report

What's going wrong

Firefox users report that the 1Password extension will not sign in to accounts on the EU domain, will not add an account that uses two-factor authentication, and sends them to a web page instead of storing the login.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 10 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.