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Extension cannot connect while desktop app works

The Windscribe extension refuses to connect to any server while the desktop app works fine on the same machine.

Tier II · Emerging Problems that are still building up.

5 public reports · first reported 12 April 2023 · last reported 28 May 2024

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

Firefox users who install the Windscribe browser add-on report that it cannot establish a connection on any server, even though the desktop client on the same computer keeps working.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 5 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.