Extension button opens website instead of connecting
Clicking the extension button opens the TunnelBear website or a sign-in page instead of a connect switch.
Tier I · Proven The best-established problems.
7 public reports · first reported 27 September 2018 · last reported 28 October 2025
What's going wrong
Firefox users of the TunnelBear browser add-on report that clicking its toolbar button opens the company website, an account page, or extra tabs instead of showing an on and off control.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 7 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.