Existing Meta catalog will not sync or attach
The app does not sync or attach an existing product catalog, so it creates a new one or leaves the Meta catalog out of date.
Tier I · Proven The best-established problems.
6 public reports · first reported 16 July 2025 · last reported 9 December 2025
What's going wrong
Merchants who already have a product catalog in Meta say the app ignores it and creates a new one during setup.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.