Email app support tickets stall for weeks
Support tickets for the email app drag on for weeks, with agents reassigned, repeated requests for information already given, and no resolution.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 12 January 2024 · last reported 30 March 2024
What's going wrong
Merchants on Omnisend report that support tickets drag on for weeks.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.