eID software and add-on installation fails or confuses
Installing the eID software and Firefox add-on is confusing, and the install fails or never shows as active.
Tier I · Proven The best-established problems.
17 public reports · first reported 2 May 2020 · last reported 25 February 2025
What's going wrong
Users of the Belgian eID add-on for Firefox say setup is hard to follow from the start.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 17 reports are about, and how many came each month.
- Related problems.
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