eID login has too many steps for ordinary users
Logging in with the eID takes too many steps for non-technical users, from reader and card to PIN and certificate choice.
Tier I · Proven The best-established problems.
12 public reports · first reported 2 January 2020 · last reported 9 May 2025
What's going wrong
Many users of the Belgian eID add-on in Firefox say the login process is too long and confusing.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 12 reports are about, and how many came each month.
- Related problems.
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