Duplicate charges for the same email marketing app
Merchants are charged twice for the same Shopify email marketing app, through duplicate invoices or duplicate installs, and get no clear explanation or refund.
Tier II · Emerging Problems that are still building up.
6 public reports · first reported 11 June 2020 · last reported 20 March 2024
What's going wrong
Merchants using Shopify email marketing apps report being billed twice for the same plan period, either through a duplicate line on an invoice or through duplicate installs that quietly add a second recurring charge each month.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.