Downloads save empty 0-byte files or fail
Downloads finish as 0-byte or unplayable files, or stop with an error, so no usable video is saved.
Tier I · Proven The best-established problems.
27 public reports · first reported 9 June 2019 · last reported 2 April 2025
What's going wrong
Firefox users report that clicking download opens the save dialog and then produces an empty file, or stops with an error almost at once.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 27 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.