Downloaded videos will not play
Downloaded files are unplayable: black screens, fragments, or formats the player does not recognize.
Tier I · Proven The best-established problems.
5 public reports · first reported 14 March 2018 · last reported 1 January 2025
What's going wrong
Some Firefox users get a file from this add-on that looks complete but fails in their media player.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.