DHL API credential setup fails with unclear errors
API credential setup fails with Site ID, password length or key errors, and users cannot tell which DHL details to enter.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 20 April 2023 · last reported 2 July 2026
What's going wrong
Site owners connecting this DHL plugin to their DHL account get validation errors such as Site ID is wrong or a password exceeds a maximum length, even when they entered the non-test ID and the password DHL sent.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.