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Desktop Firefox extension broken while apps work

The desktop Firefox extension does not work even though the same account works in the phone or TV app.

Tier I · Proven The best-established problems.

5 public reports · first reported 24 July 2024 · last reported 27 December 2024

Idea report · $19 · No contacts · All sales final

See a sample idea report

What's going wrong

Several Firefox users say the AdGuard VPN add-on fails on desktop while the company's phone, TV, or desktop app works with the same subscription.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 5 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.