Customers not told why methods are hidden
Customers get no clear notice of why a shipping or payment option is hidden, and the message appears too late.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 24 January 2022 · last reported 31 January 2026
What's going wrong
Merchants using this extension say shoppers are not clearly told when a shipping method or payment option is unavailable.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.