Customer payment confirmation emails not sent
Customers do not receive the payment confirmation email, though the seller copy is sent.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 17 June 2024 · last reported 20 July 2025
What's going wrong
Site owners report that after a payment through their form, the seller receives the success email but the customer receives nothing.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.