Customer cancelled and failed emails not editable
Customer cancelled, failed and custom order-status emails cannot be edited in the customizer, so they stay on defaults.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 5 July 2024 · last reported 10 September 2026
What's going wrong
Store owners report that several customer emails cannot be edited in the designer.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.