Custom ticket form fields and labels need code
Site owners cannot add custom form fields, such as a company dropdown, or rename the topic label without editing code.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 29 July 2018 · last reported 14 February 2025
What's going wrong
Several site owners want to shape the ticket form to fit their business, such as adding a company select box, renaming the Topic label to Category, changing the list of options underneath, or swapping the name fields for something else.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.