Custom field answers missing from order emails and admin
Custom field answers are missing from order emails, the admin order screen and order pages after checkout.
Tier I · Proven The best-established problems.
6 public reports · first reported 28 June 2025 · last reported 7 September 2026
What's going wrong
Site owners selling personalised products report that answers customers enter in add-on fields never appear in the order confirmation email, the admin order screen or the order details page.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.