Critical error when adding Gelato products to cart
Adding a Gelato product to the cart triggers a critical error that takes the site down, and some sites crash minutes after installing the plugin.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 16 December 2022 · last reported 3 November 2025
What's going wrong
Several site owners report that once this WooCommerce plugin is active, a critical error page appears when a shopper adds a Gelato product to the cart.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.