Correct master password rejected at sign-in
Sign-in rejects the correct master password or shows an error after the email step, locking users out of their vault.
Tier I · Proven The best-established problems.
7 public reports · first reported 7 November 2023 · last reported 3 May 2025
What's going wrong
Some Firefox users cannot get into their vault.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 7 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.