Conversion server returns errors and timeouts
Conversion requests return generic server errors or time out, so downloads never start for many users.
Tier I · Proven The best-established problems.
16 public reports · first reported 11 September 2018 · last reported 6 March 2026
What's going wrong
Firefox users report that the add-on shows generic server errors, connection timeouts, or a placeholder page instead of starting a download.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 16 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.