Chosen add-on options missing from cart
Selected add-on options are dropped from the cart or not shown there, so customers pay without the chosen extras.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 13 April 2022 · last reported 16 February 2025
What's going wrong
Store owners report that when a customer picks a checkbox option and adds the product, only one option lands in the cart or the base item is added without the choice.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.