Checkout field values lost before the order
Custom field values disappear at checkout and never reach the order after WooCommerce or checkout plugin updates.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 2 August 2024 · last reported 30 June 2025
What's going wrong
After WooCommerce or a third-party checkout builder is updated, several site owners find that values entered in WC Fields Factory fields show on the product page and in the cart but then vanish at checkout.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.