Checkout customer message missing from orders and emails
Customer messages and order notes entered at checkout do not appear on the admin order screen or in order emails.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 30 August 2018 · last reported 13 February 2025
What's going wrong
Several site owners using this WooCommerce payment gateway say that information customers type into the gateway's message or note field never reaches the order.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.