Chat widget won't open or close on storefront
The chat widget button or window fails on the storefront, does not open on mobile browsers, or cannot be closed.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 17 June 2021 · last reported 22 June 2025
What's going wrong
Merchants report that the WhatsApp chat button on their storefront stopped working, failed to open on mobile Safari and Mozilla browsers, or could not be closed once opened.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.