Chat plan caps replies mid-contract without notice
The chat plugin's vendor changed pricing mid-contract, capping chatbot automatic replies at 100 per month with no advance notice.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 13 April 2023 · last reported 15 November 2023
What's going wrong
Site owners using the Smartsupp live chat plugin report that the vendor changed its pricing while they were under contract.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.