Chat icon missing or greyed out for visitors
Chat icon never appears or shows greyed out, faded or blocked for visitors, even though the code is on the page.
Tier I · Proven The best-established problems.
5 public reports · first reported 30 December 2023 · last reported 6 November 2025
What's going wrong
Several owners of this live chat plugin say the chat button vanishes, looks faded, shows a blocked symbol, or appears greyed out and cannot be clicked.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.