Billing continues after SMS app cancellation
Merchants keep getting billed after cancelling or turning off an SMS app, and refund or cancellation requests go unanswered or are refused.
Tier I · Proven The best-established problems.
5 public reports · first reported 25 November 2022 · last reported 10 October 2025
What's going wrong
Merchants report being charged after they cancelled a subscription or turned off SMS sending.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.