Charges continue after cancellation and refunds stall
Customers are charged after cancelling, promised refunds never arrive, and cancel buttons do nothing.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 1 May 2020 · last reported 19 December 2024
What's going wrong
Buyers of the Social Snap plugin report that they were billed after they had already cancelled, that a return was approved but the refund never came, and that the cancel button on the vendor website did nothing in several browsers.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.