Surprise app charges after a believed-free trial or plan
Merchants get charged monthly app fees after believing the app was free, through trial-only use or changed free plans
Tier I · Proven The best-established problems.
5 public reports · first reported 31 May 2016 · last reported 29 January 2026
What's going wrong
Merchants across several Shopify apps report being billed monthly after believing the app was free.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.