Shopify apps keep billing after uninstall or cancel
Merchants keep getting billed by Shopify apps after cancelling, disabling, or uninstalling them, with no warning or refund.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 27 February 2023 · last reported 27 May 2026
What's going wrong
Merchants on Shopify report that apps keep charging them after they have stopped using the app.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.