Billed by Shopify apps after cancelling or uninstalling
Shopify merchants keep being billed by marketing apps after uninstalling or cancelling, while cancel and refund requests go unanswered
Tier I · Proven The best-established problems.
7 public reports · first reported 6 January 2019 · last reported 5 May 2026
What's going wrong
Merchants on several Shopify marketing apps, including popup and discount tools, report being charged after they stopped using the app.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 7 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.