Cashback button missing or broken in Firefox
The cashback button is missing or fails to install in Firefox after updates, while the Chrome version works.
Tier I · Proven The best-established problems.
8 public reports · first reported 9 May 2019 · last reported 19 November 2025
What's going wrong
Several Firefox shoppers say the cashback toolbar button disappeared, would not download, showed a connection error, or was replaced by an older icon after a Firefox update.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 8 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.