Cashback balances vanish or accounts get blocked
Users say accrued cashback balances disappeared, accounts were blocked, or terms changed without notice.
Tier I · Proven The best-established problems.
11 public reports · first reported 3 March 2022 · last reported 4 January 2025
What's going wrong
A large group of Firefox users report that their accumulated cashback balance vanished or their account was blocked.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 11 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.