Chosen variant or option wrong or missing in cart
Shoppers' chosen size, colour or scent is lost or swapped in the cart or order across several Shopify apps, so the wrong item is sold or shipped
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 23 March 2020 · last reported 28 April 2026
What's going wrong
Shoppers who choose a variant, such as a colour, scent or size, sometimes find the cart or order shows a different option or none at all.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.