Card checkout fails with missing Conekta token errors
Card payments fail with a 'token not received' or 'token does not exist' error, sometimes only for some orders.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 21 June 2022 · last reported 26 May 2025
What's going wrong
Store owners taking card payments through the Conekta gateway on WooCommerce see a token error at checkout.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.