Cancelled subscriptions keep billing merchants
Subscription cancellation is not honored, so the merchant keeps getting payment requests and invoices after cancelling.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 5 April 2024 · last reported 27 April 2025
What's going wrong
Merchants using the Jetpack VaultPress Backup extension report that they asked to cancel a subscription, yet the cancellation stayed pending and payment requests kept arriving after the plan expired.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.