Cancellation emails missing after accept or reject
Customers and admins do not receive cancellation emails after auto accept, manual accept, or rejection of a request.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 23 September 2021 · last reported 8 April 2025
What's going wrong
After an auto accept setting or a manual status change, store owners report that the customer never receives the cancellation email.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.