Businesses cannot control which reviews appear
Trustpilot suppresses some reviews and publishes others, so businesses cannot remove unfair reviews or control what appears.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 13 January 2023 · last reported 6 January 2025
What's going wrong
Business owners using the Trustpilot Reviews plugin say that good reviews disappear while negative ones appear, and that unfair reviews cannot be removed except by asking Trustpilot.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.