Refunds don't reverse loyalty points earned
Refunded orders leave loyalty points uncorrected, so merchants must reverse customer balances by hand across several loyalty apps
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 21 November 2018 · last reported 18 July 2025
What's going wrong
Shopify merchants using several different loyalty apps report that when an order is refunded, the points or rewards earned on that order stay in the customer's balance.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.