Billing step errors block ad channel setup
Merchants cannot save billing or card details during ad channel setup, and the billing step keeps erroring and looping across several products
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 18 October 2022 · last reported 20 February 2024
What's going wrong
Merchants setting up ad channel apps on Shopify report that billing details or credit cards cannot be saved or attached to the ad account.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.