Usage fees count orders and contacts the app never processed
Usage-based plans bill merchants for orders, customers or contacts the app never processed, such as marketplace, imported or unused store records
Tier I · Proven The best-established problems.
15 public reports · first reported 21 October 2019 · last reported 2 December 2025
What's going wrong
Merchants across several Shopify loyalty, gift card and store credit apps report paying for counts their app never used.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 15 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.