Basic plugin options are hard to find
Site owners cannot find where to turn on or configure basic options such as FAQ, glossary entries, and hiding the floating search icon.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 10 August 2017 · last reported 14 February 2026
What's going wrong
Site owners setting up the KBx knowledge base and helpdesk plugin repeatedly say they cannot locate the switches or setup steps for common features.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.