Badge and buttons fail on certain Shopify themes
Adding the carbon badge or its info button fails on certain themes, and support points merchants to developers or paid experts.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 26 June 2022 · last reported 4 June 2025
What's going wrong
Merchants installing the Planet carbon app report that the badge or the info button does not work on some themes.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.