Auto-renewing SMS contracts lock merchants in
Auto-renewing 12-month contracts hide their notice window, so merchants are locked in for another full year.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 27 June 2023 · last reported 10 January 2024
What's going wrong
Merchants report that an SMS marketing app locked them into 12-month auto-renewing contracts with notice rules they say were never explained.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.