App vendor support never replies to tickets
App support emails and tickets go unanswered for months, leaving merchants stuck with a broken app.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 2 August 2022 · last reported 7 May 2024
What's going wrong
Merchants using the ID.me Community Verification app say their emails and support tickets went unanswered for weeks or months.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.