App support unreachable and unhelpful when problems arise
Support is hard to reach after live chat was removed, and replies are irrelevant or copy-pasted.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 17 April 2025 · last reported 16 October 2025
What's going wrong
Several merchants say the support for this Shopify review app has become hard to use.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.