App support tickets and emails go unanswered
Support emails and tickets go unanswered for weeks, so merchants cannot get help or resolution from the app's team.
Tier I · Proven The best-established problems.
6 public reports · first reported 28 April 2025 · last reported 28 April 2026
What's going wrong
Merchants who install this cash-on-delivery checkout app report that support replies arrive very slowly or never come at all.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.