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App support replies are slow or canned

Support requests go unanswered for days, get canned replies, or stall while merchants lose sales.

Tier II · Emerging Problems that are still building up.

4 public reports · first reported 18 February 2018 · last reported 21 January 2025

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

Merchants using this back-in-stock app report long gaps before support answers.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 4 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.