App support ignores merchant messages for weeks
Support messages go unanswered for days or weeks, leaving merchants stuck.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 28 February 2020 · last reported 26 October 2023
What's going wrong
Merchants using the Give & Grow donation app report that support requests go unanswered for days or weeks, with some saying they waited a month for any reply.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.